Maintenance and Tyres - Frequently Asked Questions

In most cars, the dashboard display will let you know when maintenance is required. All important information relating to your car is also available in the maintenance and instruction booklet.

You may arrange your own maintenance and/or repair appointment using our Service Locator. If you would like to have a replacement car, it is important to first check with Arval whether this maintenance/repair is included in your contract.

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You can easily request a repair or maintenance using our Service Locator.

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You don't need to let Arval know if you arrange your own maintenance appointment. The body shop will get in touch with us to request our approval. The invoicing of the maintenance will also be handled between Arval and the body shop.

No – the body shop will invoice Arval directly for the maintenance/repairs carried out.

An overview of all repairs and service intervals is available on My Arval and My Arval Mobile under 'maintenance and repairs'. This allows you to check what work has or hasn't been performed on your car.

> Go to My Arval

> Download the My Arval Mobile app

The use of a replacement car during maintenance or repairs depends on the terms of your leasing contract. Arrangements can be made through Arval Driving Experience to provide you with a free mobility solution if the work on your car takes longer than one hour.

If you would like to receive further information, please do not hesitate to contact us.

Arval works in partnership with a network of tyre centres. The board documents include a list of all approved tyre centres. These tyre centres are also listed on My Arval. Enter your license plate (e.g., 1-ABC-123) on our handy Service Locator to easily find your nearest tyre centre and make an appointment by phone. You can also find the Service Locator on My Arval and My Arval Mobile.

> Service Locator

> Download the My Arval Mobile app

> Click here for more information regarding winter tyres

You can make your appointment online for the fitting of a new set of tyres, or to change from or to winter tyres. You can do so at one of our certified partners:

VPLH - Q-team Lambrechts
DO - Donckers
EC - Eurotyre-Ceva
TSE - PointS - Profile - Vulco

The size is specified on the side of the tyre and in the instruction booklet.

Arval will send you an invitation by post to go in for a technical inspection. The invitation will include a direct invoicing form. This document prevents you from having to pay for anything upfront at the garage for the technical inspection. You can also complete this form online.

After an intervention by the service provider, you may arrange for an additional car inspection to be carried out by a body shop or tyre centre.

When your car is coming to the end of its contract (the last 60 days) and is presented at the garage for its final maintenance, the service will be determined on a customised basis. Your safety and comfort are always given the highest priority and no technical risks are taken. As a result, you can complete the last kilometre of the contract with full peace of mind.

If you would like to receive further information, please do not hesitate to contact us.

Certain services are not provided for in your contract and, as a result, will not be approved when your garage puts in a request to Arval. If you wish, you may have this carried out at your own expense. Below, you can consult a list of the most frequent issues that are not provided in the contract:

• Updating maps in your GPS
• Replacement of floor mats
• Pick-up and drop-off service to the technical inspection by the garage
• Cleaning the car
• Purchase of a charging cable
• …

If you would like to receive further information, please do not hesitate to contact us.