Complaints

We do our utmost to provide the best possible experience and service to our customers, partners and visitors. However, it may happen that, due to a mistake on our part, you have had an unpleasant experience and would like to file a complaint. At Arval, we handle complaints very transparently. Every complaint is carefully recorded and followed up to ensure that we turn an unpleasant experience into a positive outcome and to prevent future recurrences.

You can always submit your complaint to us by phone, email or via the complaint form below. We will then contact you as soon as possible.

If you have any questions about Arval's products or services, you can consult the frequently asked questions via this link.

Are you a member of the press? If so, please contact our marketing team.

Do you want to buy your lease car? Then fill in this form!

Please note that this is currently not possible for private lease customers. For more information or if you have any questions, please contact our experts.

Indicate the required mobility solution
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.