Fuel and AdBlue - Frequently Asked Questions

• If you have an Arval NFC fuel card, you can refuel in Belgium at Shell, Q8, TotalEnergies and Dats24. For the international network, you can visit the website www.networkfleetcard.be or the NFC application.
• If you have a TotalEnergies fuel card, you can access TotalEnergies stations.
• You can refuel at Shell with a Shell fuel card.

If you forget your fuel card pin code, get in touch with Arval Driving Experience. For security reasons, we will never issue your PIN code over the phone; we will always send it to the e-mail address that is linked to your vehicle instead.

As long as your contract includes fuel, you can use the form below to charge your energy and other costs (such as maintenance or repair) to Arval.

If your fuel card is blocked or you have forgotten your PIN code, you can contact Arval Driving Experience. We will send your PIN code to the e-mail address that is linked to your vehicle.

Usually the failure of your fuel card is due to a problem at the terminal. Try another station and remember the time and location of your attempts. If you are still unable to refuel on a second attempt, you can contact Arval Driving Experience.

• If you have an NFC or Shell fuel card, call the emergency number +32 (0)2 508 92 11 as soon as possible (available 24/7). Then please inform Arval Driving Experience so that they can order a new fuel card.
• If you have a TotalEnergies card, call the emergency number +32 (0)2 288 91 60 as soon as possible (available 24/7). Then please inform Arval Driving Experience so that they can order a new fuel card.

Your fuel card should arrive within ten working days. Please contact Arval Driving Experience if nothing shows up after two weeks.

Your old fuel card must be disposed of when you receive a new one.

Yes, you can use your fuel card for your replacement car. When doing so, please enter '1' when stating the mileage. In this way the distinction between the replacement car and your long-term car is clear to Arval.

Find out all about it on our AdBlue page.