Delivery – Frequently Asked Questions

NEW CAR ORDER AND DELIVERY

How do I track the order and delivery process?

An estimated delivery date is given on My Arval. Depending on your contract, either the garage or Arval Driver Care will get in touch with you once the car is ready for delivery.

> Connect to My Arval

> Download the My Arval Mobile app

 


When can I order a new car?

The order process depends on the arrangements Arval has made with your employer. We recommend that you to talk to your fleet manager about this.


How is my privacy protected if my car is equipped with Arval Active Link?

If your vehicle is equipped with Arval Active Link, the data relating to the use of your Arval vehicle is collected and processed for Arval's business purposes. These data are for example: mileage, time data, technical warnings ...

> More information

Why choose Arval?

Reliable leasing partner

With more than 100.000 cars we are the largest leasing company in Belgium.

Besides, we are also a subsidiary of BNP Paribas Fortis.

Peace of mind

We take care of the order, all services and we even take back the vehicles.

So, you can drive with peace of mind.

Full service package included

Depending on your needs, we have the most common services included in the price.

The final choice of services is up to you.

Arval Driving Experience at your disposal

A dedicated team of professionals is at your service for all your questions.