FAQ

* A vehicle of your choice
* Maintenance and repairs
* Unlimited number of summer tyres (winter tyres are optional) 
* European roadside assistance
* A full insurance package (optional)
* Relief vehicle (optional)
* Road tax

Your monthly rental is based on:
* the chosen vehicle + options
* the annual number of kilometres you expect to drive
* the number of months you wish to lease
* any insurance that is taken out

Anyone who is resident in Belgium and has a full driving license can enter into a Private Lease agreement.

This is possible. Before we enter into a contract, we carry out a standard credit check. The outcome of this check may be negative, as your temporary contract will probably end earlier than your Private Lease contract. In this case, it is possible to invite a second person for the credit check, who will vouch for you. This can be a partner, parent, family member or someone else residing at the same address.

Yes, you can visit the relevant vehicle dealer. Once you have chosen your favourite vehicle, you can request a quote from us via our website, by telephone on +32 (0)2 240 01 99 or by email at retail@arval.be.

You can easily request a quote on our website. If the vehicle you are looking for is not available on our website, you can always contact us on +32 (0)2 240 01 99 or by email at retail@arval.be. We will be happy to help you find the ideal vehicle.

Visit our website or contact our team of experts by phone on +32 (0) 2 240 01 99 or by email at retail@arval.be. We will be happy to help you find a new vehicle and help you choose the one that best suits your budget and requirements.

We will provide you with a tailor-made quote and as soon as you accept the quote, we will carry out a solvency check once you have provided us with all the requested financial information. After we receive the result, you will receive the agreement, which you should sign and return to us. We will then inform you of the delivery time of your vehicle and contact you to arrange a delivery appointment.

The delivery time depends on the vehicle you have ordered. If you have opted for a vehicle that is already in stock, delivery may be quicker.

Arval will contact your dealer regarding the delivery date and let you know when your vehicle is ready. 

You may do so, but you will have to ask Arval for consent first. Accessories can be removed at the end of the contract, provided this does not damage the vehicle.

You may then leave your old vehicle at the dealer who delivered the vehicle and schedule an appointment for a remote inspection in your presence. Contact our Service Center on +32 (0)2 240 01 99 or at servicecenter@arval.be to arrange this for you. 

You can always return the vehicle with summer tyres. Winter tyres are also permitted from 1 October to 31 March. Returning the vehicle with winter tyres outside this period will incur costs.

You must return the vehicle in a clean condition together with all official documents, accessories and keys. You can always return your vehicle with summer tyres. Winter tyres are also permitted from 1 October to 31 March. It is not necessary to fill up the fuel tank.

No, you are responsible for any fines. This also applies to any costs associated with impounding your vehicle, for example, as a result of a speeding ticket. Administrative costs may be passed on. You can view any fines you have received in our My Arval Mobile app.

You can appeal to the authority that levied the fine. Instructions on how to do this are included in the letter that comes with the fine notice. If you have any questions about the fine itself, please contact the relevant authority. They will be happy to help.

Fuel and/or electricity costs and AdBlue* are your own responsibility.  Contact us for further information.
 

*If your vehicle requires this. 

It is required by law to take out a third-party liability insurance for the vehicle. A legal assistance insurance and driver insurance are optional. If you wish, you can also take out a third-party liability, legal assistance insurance and driver insurance through Arval, in your own name and at your own expense. More information about Arval as an intermediary is available here.

Download our Third-Party Liability insurance and Driver insurance via Greenval Insurance DAC, and the Legal Assistance insurance via Euromex nv/sa.

Always have a certificate of insurance (previously known as the ‘green card’) and authorisation with you. You received both documents from Arval and they are included in your vehicle document set. Remember that you will need a special certificate for countries not in the EU or Schengen Zone. This certificate is easy to obtain. Simply submit an official request here. 

In the event of a breakdown, call Arval Assistance on +32 (0) 2 245 73 72 or call your own assistance provider if no assistance is included in your contract. You can also call Arval Assistance directly via our My Arval Mobile app. 

To avoid any unnecessary stress, it is best to save the assistance number and the emergency number in your phone: 112 (European emergency number). If you need assistance for your vehicle abroad, ask the garage owner to contact the Arval entity in the country where you are located to arrange invoicing. Arval will cover the repair costs and, in most cases, you will not have to pay anything yourself.

* All essential data and documents relating to your vehicle (authorisation to drive the vehicle and the certificate of insurance (previously known as the 'green card') if you are insured by Arval)
* Other documents such as your driving license or vehicle registration certificate
* A map showing local service partners

Download the 'My Arval Mobile' app to ensure you have all the information about your lease car on hand. 

If the warning light comes on, you can have your AdBlue* topped up at a garage or filling station. Paying for AdBlue is your own responsibility. Additional charges will apply if AdBlue is topped up by a garage. 
 

*If your vehicle requires this. 

We kindly ask that you handle the vehicle with care. This means that you ensure that your vehicle is serviced on time, that you regularly check the oil level yourself and that you check the coolant and tyre pressure. The maintenance and instruction booklet sets out all the important information specifically for your vehicle. Most cars’ on-board computer will notify you when it is time to have the vehicle serviced.

You can request maintenance for your vehicle via our My Arval Mobile app. You can also make an appointment yourself for maintenance or tyres at an authorised dealer for your vehicle’s make. 

You do not need to inform Arval if you make an appointment yourself for maintenance or tyres at a garage or tyre centre approved by Arval. The garage will get in touch with us to request our approval. Arval and the garage will arrange the invoicing among themselves.

Yes. Arval will keep you informed by email of the work carried out. This also happens after a claim. We would like to know whether you are satisfied with the work carried out. You can also monitor the work in our My Arval Mobile app.

We offer you a mobility guarantee during the maintenance of your vehicle so that you have an alternative means of transportation during work that lasts longer than 24 hours, provided this service is included in your contract. If you have any questions about this, please contact our Service Center via the app, by telephone on +32 (0)2 240 01 99 or via servicecenter@arval.be. 

You can have your tyres changed at your chosen tyre centre from our approved network. If you wish to have your tyres changed, please contact them. If you would like a list of approved tyre centres, please contact our Service Center via the app, by phone on +32 (0)2 240 01 99 or via servicecenter@arval.be. 

Yes, unlimited tyre changes between summer and winter tyres* are available for the duration of the contract if the vehicle is used with due care. If you have any questions about this, please contact our Service Center via the app, by telephone on +32 (0)2 240 01 99 or via servicecenter@arval.be. 
 

*If winter tyres are included in your contract.

Arval will send you an invitation by post to go in for a technical inspection. Make an appointment online or by telephone at an approved vehicle inspection station. Make sure you have your registration number and chassis number on hand. The invitation will include a direct invoicing form so there is nothing for you to pay at the inspection station. You can also complete this form online.

Some basic services are not covered by your contract. These services will be charged to you. Please find below a list of the most common maintenance and tyre services not covered by your contract:

* Repair after filling up with the wrong fuel
* Damage due to the vehicle's fluids being refilled incorrectly/too late
* Costs for resetting the AdBlue system because the system was not topped up on time
…

If you would like more information, please contact us by phone on +32 (0) 2 240 01 99 or by email at servicecenter@arval.be.

Certain maintenance and tyre work is not covered by your contract and will therefore not be approved when your garage requests it from Arval. You can have these services performed at your own expense. Please find a list of the most common services that are not included in the contract below:

* Updating the maps in your GPS
* Replacement of floor mats
* Having the vehicle picked up by the garage for technical inspection
* Cleaning the vehicle
* The price for an extra charging cable
…

If you would like more information, please contact us by phone on +32 (0) 2 240 01 99 or by email at servicecenter@arval.be.

If roadside assistance service is included in your contract, you may contact Arval Assistance in the event of a breakdown or accident on +32 (0) 2 245 73 72 or via our My Arval Mobile app. 

If your vehicle is insured for third-party liability through us, the third-party liability insurer will cover any damage caused to third parties. However, third-party liability insurance has a EUR 150 franchise sum if you are under 23.
 
The damage to our vehicle will be handled through our Perfecta service. This service assumes responsibility for damage to our vehicle in the event of fire, theft, glass breakage, damage caused by natural elements and collision with animals. 
 
If the damage to our vehicle cannot be recovered from a known third party, this service will also provide cover, but a lump sum (own risk) will be charged. You can find this amount on your quote. 

If the insurance and Perfecta service via Arval are included in your contract, you must contact our Service Center within 24 hours, by telephone on +32 (0)2 240 01 99 or by email at servicecenter@arval.be. You can also report the damage via our My Arval Mobile app. If another party is involved, be sure to fill out a collision report. Send a copy of this report to insurance.be@arval.be and retain the original.

If you are insured through your own insurer, please contact your insurer or intermediary.

If the insurance and Perfecta service via Arval are included in your contract, you must contact our Service Center within 24 hours, by telephone on +32 (0)2 240 01 99 or by email at servicecenter@arval.be. They will advise you whether the vehicle needs to be repaired immediately in order to guarantee your safety. You can also report the damage via our My Arval Mobile app. 

If you are insured through your own insurer, please contact your insurer or intermediary.

If the insurance and Perfecta service are included in your contract via Arval, you can have damage to your windscreen repaired free of charge at Touring Glass (+32 (0)78 050 078) or AutoGlass Clinic (+32 (0)800 233 32). If you are insured through your own insurer, please contact your insurer or intermediary.

Read more about our pre-contractual information here.

Have you changed your mind and would you like to cancel your Private Lease contract free of charge? This is possible if you signed the Private Lease contract less than 14 days ago. To cancel, complete and sign this withdrawal form and return it to us.

After delivery of your vehicle, you will receive your first invoice from us. 
As stated in the contract, you will pay Arval for the first invoice: 

* One month in advance
* For the period between the delivery of your lease car and the first invoice 

The first invoice therefore relates to a period of more than one calendar month and will therefore be higher than the usual monthly rental amount.

Contact us if you wish to terminate your contract early. Please bear in mind that this early termination will result in additional fees.

Yes, the duration and mileage of your contract are flexible and can be adjusted subject to certain conditions. We will prepare a new proposal for you. Please contact us by phone on +32 (0) 2 240 01 99 or by email at retail@arval.be.

Is your contract about to expire and do you wish to order a new vehicle? Contact our mobility experts by phone on +32 (0) 2 240 01 99 or by email at retail@arval.be to choose a new vehicle. They will be happy to help you find a new vehicle that suits your needs and budget.

Do you have a question for us or a complaint? Please contact our Service Center by phone at +32 (0)2 240 01 99 or by email at servicecenter@arval.be. They will be happy to help.